Avaliação de usabilidade e experiência do usuário da versão mobile do SIGAA

Abstract

Academic systems are increasingly being used to automate activities in education. With the profile of students becoming more and more users of new technologies, such as mobile devices, these systems need to adapt to serve them. At the Instituto Federal de Educação, Ciência e Tecnologia do Acre (IFAC), the Sistema Integrado de Gestão das Atividades Acadêmicas (SIGAA) was implemented in 2017. However, the mobile version of the system presents reduced functionalities, and problems with which students constantly deal. No evaluation of Human-Computer Interaction was performed for the system until then. The objective of this work was to evaluate the usability and user experience in mobile version os SIGAA of IFAC from the perspective of the students with the Userbility technique, based on heuristics, to identify which aspects are dificulting the interaction and what can be improved. The results show that aspects such as error prevention, for example, can be improved and that students are indifferent about satisfaction with the system.